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Conbine 3 Change requests into one

test3445
Tera Contributor

Hello experts, I am looking for the best approach : I have 3 catalog items (lets say one add,one for modify and one for delete)  and each catalog items creates a change request when submitted now so I am wondering if it is possible to combine all 3 catalog items into one and have only one change request created that will include the add, modify and delete items instead of having 3 change request created.

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

@test3445 You can create an order guide to combine your three catalog items and generate single change request. Please refer to https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen... to know more about order guides in servicenow.

 

Hope this helps.

@test3445 Consider accepting the response as an accepted solution if it addressed your question.