concept on g_scratchpad

Rajkumar Bommal · ‎03-28-2024

Hi
How would i Show Alert message on creating an incident record it should display the caller's location. By using g_scratchpad in BusinessRule and client script..

James Chun · ‎03-28-2024

@Rajkumar Bommal - ah apologies, it was the caller's location not the current user.😅

If so, you can update the BR to

(function executeRule(current, previous /*null when async*/ ) {

    var userGr = new GlideRecord("sys_user"); 
    userGr.get(current.getValue('caller_id'));
    g_scratchpad.currentLocation = userGr.getDisplayValue('location');

})(current, previous);

View solution in original post

Pushpanjali · ‎03-28-2024

@Rajkumar Bommal

g_scratchpad to do a one-time push of the information from the server when the form is loaded, and b) a GlideAjax call to have the client script call the server and the server return a result. Async GlideAjax is recommended!

mark if correct/helpful.

Regards,

Pushpanjali

Rajkumar Bommal · ‎03-28-2024

BusinessRule

Client Script- onload

James Chun · ‎03-28-2024

Scripts look fine, can you share a screenshot of the current user's record with the location field?

1__AnithaHV · ‎03-28-2024

Hi @Rajkumar Bommal

can you use the below line and check once if it works for you.

g_scratchpad.currentLocation = userGr.location.name;

Thanks & Regards,

Anitha H V

Rajkumar Bommal · ‎03-28-2024

@1__AnithaHV
Thanks For the reply but it is also not working