concept on g_scratchpad

Rajkumar Bommal · ‎03-28-2024

Hi
How would i Show Alert message on creating an incident record it should display the caller's location. By using g_scratchpad in BusinessRule and client script..

James Chun · ‎03-28-2024

@Rajkumar Bommal - ah apologies, it was the caller's location not the current user.😅

If so, you can update the BR to

(function executeRule(current, previous /*null when async*/ ) {

    var userGr = new GlideRecord("sys_user"); 
    userGr.get(current.getValue('caller_id'));
    g_scratchpad.currentLocation = userGr.getDisplayValue('location');

})(current, previous);

View solution in original post

Rajkumar Bommal · ‎03-28-2024

@James Chun

James Chun · ‎03-28-2024

@Rajkumar Bommal

Are you impersonating as Abel Tuter? I tried it on my PDI and once again, it's working fine

Can you also share a screenshot of the BR as well? (including its table, when to run)

Rajkumar Bommal · ‎03-28-2024

@James Chun

Rajkumar Bommal · ‎03-28-2024

@James Chun
No Am not impersonating as Abel Tuter.
am Working with my sys administrator

James Chun · ‎03-28-2024

Yea, that might be it then. It prompts the current user's location. Does the system admin account has a location populated? If not, update it and try it again