Condition on client script to check if the record is new

[Sofija]

Hi All,

I need to auto-populate a specific assignment group on Incident table when a new record is being raised and when environment of non-prod is selected. I did the second part - populating the assignment group when env=non-prod and clearing it otherwise. However, I am not sure how to add condition that this should happen only for new records, i.e. if the record already exists/has been raise, we should be able to re-assign the ticket to any other team.

My current onChange (field: environment) client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
  return;
}

var env = g_form.getValue('u_environment');

if (env == 'Non-production') {
  g_form.setValue("assignment_group", "a4f63ac36ffb2100dbb7db141c3ee4a6");
}
else
  {
  g_form.setValue("assignment_group", "");
 
}
}

Does anyone have ideas of how I could add the condition? I think I need to be using isNewRecord(), but not sure how exactly to plug it in.

Any suggestions are appreciated!

Thank you,

Kamile

[jcfourie · Accepted solution]

Hi Kamile

For the new record? Do you simply want to check if this form is going to create a new record in the incident table? In that case you can just use

if(g_form.isnNewRecord()){

        do whatever you need it to do

}else{

        do something else

}

or in your specific case you could add it to the original if statement

if (g_form.isNewRecord() && env == 'Non-production') {

But if you are wanting to check if the same type of record has already been created, then it's a much more complicated process.

[Sofija]

Thank you! I knew it was something simple but I forgot about g_form

[marcguy]

g_form.isNewRecord()

[HV1]

Here's the example on how to use isNewRecord():   http://wiki.servicenow.com/index.php?title=GlideForm_(g_form)#isNewRecord&gsc.tab=0

- Hardik Vora