Conditional process flow formatter

[anusarma]

Hi All,

I needed a help in configuring the process flow formatter based on the type of the change request. I need to have different process flow to be displayed for different types. I have tried using https://share.servicenow.com/app.do#/detailV2/b2e4d80e2b5b75004a1e976be8da152c/overview posted by Drew West on Share portal, however, it didn't work. I am using the Helsinki version. Also, I am pretty new to UI formatting. Seek your help on step-by-step process for this configuration.

Thanks in advance,

Anu

[Community Alums]

Hi Anu,

You can give condition like type is Normal or standard or emergency while defining the process flow.

Refer the below link may helpful to you.

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/...

http://wiki.servicenow.com/index.php?title=Process_Flow_Formatter#gsc.tab=0

Create a process flow formatter

[Shiva Thomas]

Hi Anu,

You can create your own Process flow formatters. If you use the Change Request 'Type' and 'State', You'll be able to implement your requirements.

Create 3 groups of flows, one for each Type.

You can then define the other conditions as required by your specs.

[anusarma]

Hi Shiva,

Thanks for your quick response. I had tried the same thing first. However, it didn't work based on "type" condition. It worked based on "state" condition only.

Thanks,

Anu.

[Community Alums]

Anu,

Have you given multiple conditions for the process flow like   state ,type ... etc?

If no please try.