Configure branding / quick start for multiple service portals

[edbailey]

I'm interested in how the branding editor works with the Service Portal Sp Configuration when used with multiple portals.

Its possible to switch between different portals

but when applying configurations to my new portal it applies to either the Service Portal or both portals..

Although I notice that its possible to define which elements of your portal should be configurable in the branding editor..

What should I be doing when setting a new Service Portal so that I can use branding editor to apply to the correct portal?

[johnnysharp]

The issue you are seeing is in fact due to copying that quick start config. The "sys_id" key in each of the object in that array corresponds to a widget instance or page container in the defined "table". If you were to open the index of your new portal with the Page Editor, then add a new container and widget instances to match the default Service Portal, you should then be able to use those sys_id's in the quick start config of your new portal. Once the id's are different you should no longer see both portals getting updated when change the items in the branding editor.

[cbester]

I found the answer. I had to open the index pages, go to the core container, and add the image right in there.

[patricklatella]

I'm struggling with a similar issue, I want to remove the hero image from one of my portals, and then not have a hero image at all...but when I go in through the container record of the page like you show, it won't let me delete the image.  I click delete, and the image goes away on the record, but as soon as I refresh the record, the image comes right back.  Any suggestions?  thanks!

[Janel]

On the portal you want it removed from, try putting in a bogus sys_id in the hero_background JSON.  I was able to confirm that worked in my instance.

    "hero_background": {
        "table" : "sp_container",
        "sys_id" : "bummer", //This is the sys_id of the container to apply the image to
        "field" : "background_image"
    }

1. Service Portal > Portals > Pick your portal.
2. In the Quick Start Config field, in the hero_background object, put in a bogus sys_id.
3. Go back to your container (via page designer) and delete the image.  It should go away now.

[edbailey]

Hi, Thanks I will give that a try!