Configure choices of Catalog Item Variable reference field

Go to solution
Tim Hart
Tera Contributor

‎10-09-2022 08:08 PM

Hi Team,

I'm trying to set the choice list options of a reference field (assignment group) within a variable for a catalog item. 

I have tried right clicking on the label in the form and I am only given "Configure Variable" and "Watch Variable" so I'm not sure where I can set this list. I have seen documentation about doing Dictionaries/UI Policies/etc but none of these actually answer the issue. I can't use the simple filter because our assignment groups are not set up with any form on consistent naming/usage so I need to be able to pick the specific groups.

I am in a multi-domain instance so I can't just update global scoped Dictionaries or UI Policies etc.

 

How do I "Choice List" a reference field within a catalog item's variable in a variable set?

0 Helpfuls
  • 1,864 Views
1 ACCEPTED SOLUTION

Go to solution
shloke04
Kilo Patron

‎10-09-2022 08:32 PM

Hi,

Reference variables will always refer to a target destination table where the choices for that variable exists.

If you need to add choices to your reference variable, then look for the target table where it is referring to and then add your choices there.

If you are not sure, which is the target table then, right click on the variable and then select Configure Variable and then look for the Target Table.

For more info, refer the doc below:

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-mana...

 

If you want to have particular choices visible as option and not all, then you will need to make use of Reference Qualifier concept which will filter the choices you need and will just display them instead of displaying all choices. 

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

0 Helpfuls
3 REPLIES 3

Go to solution
H_9
Giga Guru

‎10-09-2022 08:32 PM

Hello,

You can go to the "maintain items" option

H_9_0-1665372558784.png

 

Then search in the name column with the name of your service catalog.

Open your service catalog and scroll down to the bottom and check the related lists.

 

Check the required variable in the variables list and edit.

If you are looking for variable set then check the variable set in the Variable set list and open the variable set in which you will find your variable and you can edit it as per requirement.

H_9_1-1665372745768.png

 

Please mark the answer correct if it helps. 🙂

Thanks. 🙂
0 Helpfuls

Go to solution
shloke04
Kilo Patron

‎10-09-2022 08:32 PM

Hi,

Reference variables will always refer to a target destination table where the choices for that variable exists.

If you need to add choices to your reference variable, then look for the target table where it is referring to and then add your choices there.

If you are not sure, which is the target table then, right click on the variable and then select Configure Variable and then look for the Target Table.

For more info, refer the doc below:

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-mana...

 

If you want to have particular choices visible as option and not all, then you will need to make use of Reference Qualifier concept which will filter the choices you need and will just display them instead of displaying all choices. 

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
0 Helpfuls

Go to solution
Tim Hart
Tera Contributor
In response to shloke04

‎10-09-2022 08:56 PM

Thanks Shloke!

Looks like I will need to get the product owner to rename his groups to be consistent so I can reference qualify the appropriate groups out.


Cheers,

Tim

 

0 Helpfuls