This video demonstrates how we can setup the language translations in Virtual Agent in just 10 minutes. We can configure the Virtual Agent to respond in the User's preferred language. This encourages the users to use Virtual Agent than directly conta...

This video is useful for the beginners in Virtual Agent. It demonstrates how we can create a Virtual Agent Topic in minimum efforts. In this video I have shown a basic topic "Report an IT Issue" by using which an end user can raise an incident with t...

This article is for implementing single sign on. This will be helpful for those who are new to this topic. Single sign on can be setup using various ID provider. The article shows the steps for setting up the SSO by various ID providers.  NOTE: Make ...