configure create problem task type in SWO

[abhilashsg]

i am trying to add new problem task type in SWO but can't find how to do it.
1) have already configured interceptors

2) have already configured problem task types - prb_task_model but doesn't show up here

3) the standard UI does give all the problem task types but now SWO

[Ankur Bawiskar · Accepted solution]

@abhilashsg 

you can follow this docs and create record in "sn_sow_interceptor_record_type_selector"

Create a task type for problem or change in Service Operations Workspace 

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[Dr Atul G- LNG]

Hi @abhilashsg 

Instead of adding the task type, it’s better to use the Problem Task Model. For that, you need to enable the problem model.

2. I have already configured the problem task types (prb_task_model), but they don’t show up here.

Atul: Did you enable the property to view the problem models? please check.

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3Dc...

Otherwise, if you want to go ahead without the model, then follow these steps.

1. In the navigation filter, enter sn_sow_interceptor_record_type_selector.list.
2. From the Record Type Selectors list, select New.
3. On the Record Type Selector form, fill in the fields.

[Dr Atul G- LNG]

Hi @abhilashsg 

Did you check my answer?