hello
I have a requirement to add an additional option to an additional choice to a dropdown. Currently the dropdown contains high, medium and low and I like to add an addition choice ''critical''
I am not exactly sure how to approach this, When I open the catalog item and select the variable and navigat to default value. I cannot see the existing choice fields, please how do I modify to add the new choice field to the drop down. What am I missing?
From your screenshot in the Urgency variable form, click to the Type Specifications section.
The choice options are getting from the Urgency field in the Incident table.
The Urgency field is originally from the Task table. Check the dictionary you will see 3 choices under the related list.
Cheers,
Tai Vu
Yes if you add a choice in that list above, it will reflect the Urgency variable in your record producer.
The problem is that the Urgency field is in the Task [task] table. If you create a new choice there, it will apply for all child tables that extends the Task table.
So if you'd like to have new Urgency choice option in the Incident table, I think it's better to re-define your own choice list in the Incident table. You also need to look at the Priority Data Lookups [dl_u_priority] to update the matrix accordingly.
The Critical is already reflected in the Priority field. Just consider the impact for this change.
Cheers,
Tai Vu
