Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Configure email notifications to one user

DevtoSME
Giga Guru

‎11-17-2022 07:43 AM

I have a list of users (45) all in a Dallas location who every time they submit an incident I need to have an email notification sent to a particular user "Adam". Do I configure a Business rule for incidents with the location or how should I approach this task?

0 Helpfuls
  • 646 Views
2 REPLIES 2

Aman Kumar S
Kilo Patron

‎11-17-2022 08:56 AM

You can setup the notification with condition builder.

Capture76.PNGCapture77.PNGCapture78.PNGCapture79.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow these steps

 

Best Regards
Aman Kumar
0 Helpfuls

DevtoSME
Giga Guru
In response to Aman Kumar S

‎11-17-2022 10:58 AM

question the screen shots all show different conditions can you verify if its 1 condition in the builder or 3 different ones

0 Helpfuls