Configure employee center's my request menu

[shun6]

Hi all,

Is it possible to customaize employee center's My request view?

There're two OOTB views "Open Requests" and "Closed Request" and I want add "All" view which display user's all  opened request.

Regards.

[Dr Atul G- LNG]

Hi @shun6 

Yes, 100%, but it will be a small customization. We did the same for my previous client. Don’t make any changes to the out-of-the-box widget. Instead, copy the widget and make the changes there. The logic is already in place; you just need to modify the condition for 'all,' and you're good to go. Give it a try and share your feedback.

[Medi C · Accepted solution]

Hi @shun6,

There is no module in ServiceNow which gives the ability to add more items to the views. All this is hardcoded on the My Request Widget. Please follow the steps below to achieve your requirement:

If you are using the OOTB widget, please navigate and clone the My Request widget 
https://YOUR_INSTANCE_NAME.service-now.com/sp_config?id=widget_editor&sys_id=8cc0df25875023000f220cf...

Add the following to the "Server Script" part as per below screenshot:

msg.allRequests = gs.getMessage("All requests");​

else if (localInput && localInput.view === 'all'){
		data.filterMsg = gs.getMessage("Search all requests");
}​

Comment the following lines of code as per the screenshots below

Add the following the the "Client Controller" part as per the below screenshot

, {key:'all',value:c.data.messages.allRequests}​

Navigate to the page on your ESC.  CTRL and right click on "My Request" widget. Then click on "Page in Designer"

Look for the newly cloned widget. Drag and drop it on the page

Below are results of the Widget configuration:

[Medi C]

Hi @shun6 ,

I have provided detailed steps on how to achieve your requirements. Kindly check!