Hiding sections/tab on incident form under certain conditions

[sonita]

On the incident form , there are the following sections:

incident

notes

related records,

closure information

External

What I'm trying to accomplish is to hide the external tab when the form loads , and it should only be shown when the 'Escalated To' filed is showing certain values. The 'Escalated To'   field itself is only shown when the state changes to Escalated

this is what I did but doesn't work:

on change client script:

Any ideas?

[User179407 · Accepted solution]

Section name looks incorrect, get the correct section name using alert (below sample script)

function onLoad() {

  // var sections = g_form.getSectionNames();

  // alert(sections);

  if (g_form.isNewRecord()) {

  g_form.setSectionDisplay('external_analysis', false);

  }

  else{

  g_form.setSectionDisplay('external_analysis', true);

  }

}

Suraj Chauhan

[sonita]

Thank you both Suraj Chauhan And Michael Ritchie ! very helpful

[Stephen59]

Thanks, I appreciate your help — I was able to adapt this code successfully for my scenario.

[Michael Ritchie]

Please see this post for more details.   The setSectionDisplay is expecting the name of the section not sections[4]:

Show/Hide Form Section by Name - ServiceNow Guru