Configure Inbound Action to send Bounce Back Email to Caller

[SNOW46]

Hello All,

There is a requirement came up currently, we are using Domain Separated Instance where for one of the Domain and Customer we want to configure an Inbound Action whenever any user whose account doesn't exist or it's not a valid or active account ServiceNow, it should throw back a bounce back email to the user stating a message like "Your Account doesn't exist in SNOW. Please contact the Service Desk for resolution looking for".

Can anyone help me out in setting up this requirement?

Thanks

[SNOW46]

Hello Sai,

Can you please respond to me with a detailed solution based on your request which I replied to yesterday?

Thanks

[Sai Kumar B]

Hello

Please check the note in my first response.

[SNOW46]

Hi Sai,

Can you please let me know in detail how and what to configure so that I can follow the steps accordingly.

Thanks

[SNOW46]

Hi Sai,

Can you please let me know in detailed steps how and what to configure so that I can follow the steps accordingly.

Thanks

[SNOW46]

Hi Sai,

Hello Sai,

Greetings of the day!!!

Can you please let me know in detailed steps how and what to configure so that I can follow the steps accordingly. Actually I am bit confused in configuring the same.

Please help me at the earliest as I need to get this ready in our Sub-Prod Instance and showcase it internally for review.

Thanks