Configure Inbound action

[chiragpathak]

Hi Community,

I have a requirement where I have to 

Configure/update an Inbound Email Action on the Incident table.

Add logic to:

->Validate if the sender has a specific email id given in the requirement.

->Match the incident using the watermark or subject line containing Incident number.

->Add the reply as a comment on the correct incident.

->The ownership (assignment group) must not change, and vendor (custom field referenced to company table) details are selected manually by the agent during the initial contact.

How can I do this as well as test it?

[Ankur Bawiskar]

@chiragpathak 

you can get the recipient and then use that in condition.

email.direct.toString().indexOf('email address to search') > -1

Accessing email object variables 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@chiragpathak 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@chiragpathak 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[Nawal Singh]

Hi @chiragpathak ,

You can also configure inbound action using flow designer like this- (alternative option)

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh