Configure Most recent tasks in kb_view in Workspace

[Michael Galang]

 

Hi Experts, 

I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' 

to be visible as well in the KB view of Agent workspace.

I would appreciate any inputs regarding this matter. 
Thank you very much. 

[Huynh Loc]

Hi @Michael Galang 
Starting from Service Operations Workspace plugin version 8.2, you can view the most recent task records to which a knowledge article is attached. Please verify your current plugin version and upgrade it if necessary to meet your requirement.

For more details, refer to the documentation below:
https://www.servicenow.com/docs/r/zurich/release-notes/service-operations-workspace-itsm-rn.html?con...

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[Michael Galang]

Hi Huynh Loc, 

Than kyou for your response. 
Kindly advise which among the following plugins or plugin ID refers to Service Operations Workspace plugin version 8.2.

Furthermore, having this plugin installed, will it show similar to this? 

[Huynh Loc]

Hi @Michael Galang ,
It is the "Service Operations Workspace for ITSM Applications" plugin.

However, after attempting to upgrade, I did not see any widget that displays recent tasks in SOW for kb_view.
My bad, it only support to show the related list "Attached to Task" of the article in the SOW.


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