Configure Security Incident (New UI) Workspace

[Silvio_Marchio]

Hi all, 

I'm facing a requirement on the $app_sir_ui_index.do page.

I want to add here, into the closure information, the 'Root cause' field

 

Searching on documentation, were suggested to update just the 'SIR New UI' page but first of all I've not that, second thing, that page have not additional tabs.

I've also tried to update the form nearest to the view that we have into the workspace but nothing change

Hope in your support 

Kind regards

SM

[Natascha deJ]

Hi Silvio,
Did you manage to find a solution? 
I want to change something in the overview and it seems like we cannot access the records where this information is stored.

[Silvio_Marchio · Accepted solution]

Hi Natascha, 

please be informed that we contacted directly ServiceNow team and they told us that this specific workspace cannot be edited, the access is reserved just to ServiceNow developers 

Hope this help you 🙂

[Natascha deJ]

Hi,
Thanks. As for my problem, I eventually did manage to find a solution! ServiceNow does allow you to change the lists displayed in the explore tab, and users can then use this to pin their own widgets. Now if only these widgets would stay pinned.. 

[Rohit Reddy]

Can you please elaborate how you did you manage to solve your issue.  Please elaborate with screenshots, that will be helpful.  Thank you in advance 🙂