Configure ServiceNow for Basic integration with BeyondTrust Remote Support

[adelina1]

Hi,

Can anyone assist in how to add the following below? 

Add the following field(s) to the cmdb_ci Table

Label = BeyondTrust Appliance Name, Name = u_bomgar_appliance_name
Label = BeyondTrust Jumpoint, Name = u_bomgar_jumpoint

I can't seem to find them in cmdb_ci table and when I'm trying with "Create new" , I don't know which type of Configuration Item to choose from as I can't seem to find one that match. 

[Community Alums]

Hi,

cmdb_ci is the base Class of Configuration item. If Beyond Trust Remote support is going to populate all the CI classes,then you can configure in the cmdb_ci table itself.

To access this table you can follow the below steps:

1) Navigate to Configuration > CI Class Manager

2) Click Hierarchy from the page

3) Select "Configuration Item" which is in the top of the tree

4) Click Attributes

5) Add your attributes in "Added" tab

6) Save

[adelina1]

Thank you so much for your reply.
I think so, I'm following the guide from ServiceNow. https://store.servicenow.com/sn_appstore_store.do#!/store/application/9f1240704f373100237ca5017310c7... 
But I was a bit unsure about the configure steps after downloading the plugin.

[palanikumar]

Hi,

Can you tell me which steps you are facing challenges? 

[adelina1]

I got stuck on step nr 1 actually as I was unsure how to add the following fields. But if it's like Palanikumarmuru said, then I think I might have my solution.