Configuring Email HR

[yundlu316]

This is kind of a silly question, but in the HR Header, there is an Email HR link that has mailto: {{data.email}}, where data.email is defined as 'com.snc.hr.core.hr_email'.   Does anyone know where that is set to askhr@example.com?   Also, is it feasible to change that address?

Thanks!

[moulik1]

have you gone thru below docs link, please check.
https://docs.servicenow.com/bundle/istanbul-service-management-for-the-enterprise/page/product/human...

[Brian S5]

If you go to your filter   text and put in sys_properties.list and hit enter. You can then do a search for com.snc.hr.core.hr_email and then change it to the desired email address.

You can also just change it from the HR configuration properties in the HR module.

[will_smith]

I am trying to set this up in a personal developer instance but am running into challenges. I have tried setting up another pop3 inbound email account but I get this error when sending to that account

The response from the remote server was: 550 5.1.2 <NEW_EMAIL_ADDRESS@service-now.com>: Recipient address rejected: Invalid mailbox domain.

The steps to set this up is not very comprehensive and I cannot find anything in this London article on how to setup this process.

https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/task/t_EmailHR.html

[will_smith]

After further review I see there are 2 system properties that pertain to this as well as a "Create HR Case" inbound action that references the HR email address of the system property (sn_hr_core.hr_email).

- sn_hr_core.hr_email

- sn_hr_core.inbound_email - THIS IS ENABLED