Configuring SOW

vidhya_mouli
Giga Sage

‎09-13-2023 03:48 AM

I have to make certain fields mandatory when resolving an Incident for both Form and SOW. My question is, do we specifically configure this for SOW. I assume when you configure mandatory fields in Form, it is automatically applied to SOW too. If this is not the case, how do I configure this separately for SOW?

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Hemanth M1
Giga Sage
Giga Sage

‎09-13-2023 04:39 AM

Hi @vidhya_mouli ,

 

yes thats correct. (for UI actions you got configure separately for woekspace)

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Alex Tod1
Kilo Sage

‎09-13-2023 04:54 AM

Hi @vidhya_mouli,

 I had a similar task, you can configure this for SOW if you create that UI Policy on the Service Operations Workspace Application or you can create a client script if you need to make a mandatory field just for a specific form, in this case you can choose "UI Type": All.

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