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Configuration item taking only one class

semallaskum
Tera Contributor

I created one new child class under hardware class called laptop and now when iam creating an incident and trying to select configuration it is only showing cis for newly created class not all cis i checked the dictionary against that field it is referring to complete ci table. Cansome one help me with this

1 REPLY 1

J Siva
Kilo Patron
Kilo Patron

Hi @semallaskum 
Please share the screenshots of the field configuration..
Also, check the depedent value of the configutaion item field..
Regards,
Siva