Configuring Typeahead in Service Portal

[Vismit Ambre]

Hi Everyone,

I am working on Service Portal, specifically on Search Sources. And here is the scenario I am having issues in dealing with:

I need the ability to change the href of the result set that are displayed while doing a typeahead. 

This is the URL that I am getting redirected to from the typeahead result set -

https://svcnowdev0.service-now.com/sp/?id=favouritetemplates&sys_id=78413e6ddb817f402df07afc0f961937

And this is the URL that I want it to be redirected to -

https://svcnowdev0.service-now.com/sp/?id=sc_cat_item&sys_id=6656f722dbaffa0092807aa9bf9619f6&view=s...

I understand that I have selected the favouritetemplates as the page to be redirected to within the Typeahead tab of the Search Source but if I keep that blank, then I do not get redirected to any page.

I suppose I will have to use the Advanced Typeahead config - but I am not aware about how to use variables in that.

or

Do changes in the OOB Typeahead search widget.

Any assistance would be highly appreciated.

Thanks in Advance,

Vismit

[Alikutty A]

Hi,

On your portal's search source for catalog, the data fetch scripts generates its URL. Please modify in it and you could get this redirected to the right page/URL.

The following line OOB generates the URL for sc items, so change this logic to generate your URL

if (item.type == "sc") {
  item.url = '?id=' + item.page + '&sys_id=' + item.sys_id;

[Vismit Ambre]

Hi Alikutty,

Thanks for your input on this.

If I do changes in the search source for Catalog, it would impact the results of Catalog itself. However, I have a custom made search source which I am using for this requirement.

Also, this would change the URL of the results coming in the below page:

Whereas I am facing issue in the URL of the result set below:

Do you have any idea on this one?

Regards,

Vismit