Confirmation before sending email
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03-19-2025 12:46 AM
Hi,
Before sending an email, I would like to confirm whether the address of the recipient is wrong by a popup or something.
I would like to check and send if there is no problem.
Mail is intended for suggesting solutions to incidents as implemented in OOB.
If anyone knows how to implement it or how it can be done with OOB functionality, please let me know.
Thank you.
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04-01-2025 11:00 PM
Hello @Yudai Yamamoto
Thanks for marking my answer as helpful.
Kindly accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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04-02-2025 12:38 AM
how are you sending email? From UI action, from business rule etc?
please share that so that proper solution/approach can be shared
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-06-2025 08:23 PM
Hello @Yudai Yamamoto
Thanks for marking my answer as helpful. Kindly accept solution as well so that I could be recognized for my efforts and also this question can move from unsolved to solved bucket 🙂
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY