Confirmation before sending email

Yudai Yamamoto
Mega Guru

Hi,

Before sending an email, I would like to confirm whether the address of the recipient is wrong by a popup or something.

I would like to check and send if there is no problem.

Mail is intended for suggesting solutions to incidents as implemented in OOB.

 

If anyone knows how to implement it or how it can be done with OOB functionality, please let me know.

 

Thank you.

 

7 REPLIES 7

Shivalika
Mega Sage

Hello @Yudai Yamamoto 

 

Thanks for marking my answer as helpful. 

 

Kindly  accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

Ankur Bawiskar
Tera Patron
Tera Patron

@Yudai Yamamoto 

how are you sending email? From UI action, from business rule etc?

please share that so that proper solution/approach can be shared

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shivalika
Mega Sage

Hello @Yudai Yamamoto 

 

Thanks for marking my answer as helpful. Kindly accept solution as well so that I could be recognized for my efforts and also this question can move from unsolved to solved bucket 🙂 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY