Conflict tab can detect incident attached to a CI?

Aryan
Tera Contributor

Hi All,

 

If somebody submits a change request  and checks for conflicts.  Can the Conflict check also see if the CI is attached to an Incident in a Open State?

 

anyone have any opinions or answer???

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Aryan 

 

No, OOTB no. 

 

It check

Main CI / Plan start/ end date.

For more details

 

Please check conflicts properties

 

AGLearnNGrow_0-1714120129429.png

 

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