Connect a chat to an existing ticket
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05-13-2022 01:35 AM
Hi all. I found a post from two years ago that said my requirement isn't possible, but I thought I'd check if they'd been any updates I'm not aware of.
Is it possible to link a live agent chat conversation to an existing record? I know you can create an incident while in the chat, and the conversation is copied to the record. Can we add to an existing record with a new conversation?
Thanks

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05-13-2022 01:47 AM
Hi
Are you talking about Agent Live Chat or connect chat.? If agent chat then yes possible.
Regards
Regards,
Musab
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05-13-2022 01:53 AM
Hello

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05-13-2022 01:58 AM
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05-13-2022 02:06 AM
That's good news! Would you mind posting a wider screenshot so I can get some context please? I'd really appreciate it.