Connect a chat to an existing ticket

[Wayne Richmond]

Hi all. I found a post from two years ago that said my requirement isn't possible, but I thought I'd check if they'd been any updates I'm not aware of. 

Is it possible to link a live agent chat conversation to an existing record? I know you can create an incident while in the chat, and the conversation is copied to the record. Can we add to an existing record with a new conversation?

Thanks

[Musab Rasheed]

Here it is, Mark my answer as correct if your query is addressed.

[Wayne Richmond]

Thanks, let me review it in my demo instance and I'll mark as correct once I'm happy, cheers!