Contact Support Options not Visible in Virtual Agent

[Rishi Vasudeva]

Hi Team,

The contact support option is not visible in Virtual Agent, even they are set as visible in visible in Branding and Chat Menu. Please find the attached for refence.

Can you please help me on this.

Thanks in Advance!!

[Inactive_Use266]

Hi Rishi,

I am getting the same error on PDI after upgrade to Quebec.

Let me know if you get solution for the same.

Thanks in advance!

Ritima

[JennyHu]

Same here.  Have you found a solution to this issue?  Thanks!

[Mark Roethof · Accepted solution]

Hi there,

Had the same issue on my PDI. Added a new Menu Item, refreshed Virtual Agent, somehow all Menu Items where displayed again. Just removed the new one, and now it looks to be working fine.

Feels a bit strange. Haven't found out the why, though it works again this way.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Yasmin]

I tried adding a new chat menu item, but still only seeing the audible alerts toggle. No menu items.