contact will be able to see the ticket in the portal and able to interact and respond the to ticket?

suresh40
Tera Contributor

‎03-25-2024 02:38 AM

HI All,

 

When a ticket is logged by an agent and the contact is a internal Jacobs user. That contact will be able to see the ticket in the portal and is able to interact and respond the ticket the same as normal. Please help me on this.

 

Thanks,

Suresh.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2024 02:41 AM

 Hi @suresh40 

 

If contact is internal user, then he/ she can see the case from native view and can do the work on same but make sure, user has al required access. 

 

What issue you are facing?

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