Metric definition
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‎03-24-2024 01:55 AM
Hi guy, can anyone help with the creation of a metric definition that captures the time a P1-Critical Incident switches to a lower priority status
Please.
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‎03-24-2024 04:22 AM
Hi @Sunkanmi Raheem ,
The solution mentioned can help you create your metric : https://www.servicenow.com/community/developer-forum/priority-duration-metric-calculation/m-p/187828...
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‎03-25-2024 01:50 AM
Thanks Dutta
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‎03-25-2024 02:54 AM
A metric is a quantifiable measure used to assess and track performance, progress, or success in different areas like business, engineering, and science. It provides objective data for analysis, comparison, and decision-making.
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