Contacts are not showing for the child account

[Samiksha2]

Hi All,

Issue: In the case form after selecting the child account contacts are showing empty.
Requirement: It should show list of contacts for both child and parent account.

Please help in this.

Thanks,
Sam

[Mark Manders]

What's your reference qualifier? OOB you will only see the contacts on the selected account, because contacts only have access to Cases from their own account (again: OOB). If you expect it differently, you have something customized, so to be sure what is going wrong, it would be helpful to have that information as well.

[Samiksha2]

Hi @Mark Manders ,
Its OOB reference qualifier (javascript:new global.CSManagementUtils().getCaseContacts(current.account,current))which is only showing contacts based on Account. But requirement is to show the contacts if the selected account is child account.