Content item

[Basina Akash]

How to link the content item to the particular request record

[Dr Atul G- LNG]

Hi @Basina Akash 

These are OOTB way, not sure, what exactly you are looking for.

[Amit Verma]

Hi @Basina Akash 

Do you want to create a request on submission of content item ?

Thanks & Regards

Amit Verma

[Basina Akash]

yes

[Dr Atul G- LNG]

Hi @Basina Akash I am interested to see use case, if you provide more details then we can suggest like Flow designer will be good option. 

[Amit Verma]

@Basina Akash 

Content items does not create requests or new records for fulfillment process OOB. It is used to provide information or used to open knowledge articles, static blocks of text, or external web-based content from the service catalog.

If you want to create the request on submission of content item,  you can either make use of After Insert Business Rule or a Flow with trigger condition Record Created in Content Item table "sc_cat_item_content" to create the Request and/or RITM.

Thanks & Regards

Amit Verma