Content items are not visible in service portal

[aamir1]

Hi,

Content items are not visible in service portal. There are 2 catalog items and 1 content item under one category but the content item is not visible.

Please let me know how to resolve this issue.

[Ankur Bawiskar]

Hi Aamir,

check below links:

https://community.servicenow.com/community?id=community_question&sys_id=ba36c7a1db1cdbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0684581

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[aamir1]

Hi Ankur,

I already tried the mentioned threads but no luck

Thanks

[Hemant Goldar]

Hi Aamir,

App.navigator>>portals>>(open the portal where you want to configure the content item)>>In related list (open the category)>> click edit button>> add the content item.

Please mark as helpful and correct if it solves your query.

Thanks

Hemant

[Shane J]

Your screen shot doesn't seem to match your instructions, and your instructions don't seem to match available options (in my instance anyway).