Contextual search for record producer not working?

[DevtoSME]

I added the contextual search to the short description field on the "Report an Issue" record producer. I see it on the maintain items "try it "option when configuring the request but when I go on the service portal to try it for the end users view I don't see the related search with the KB's

Has anyone had this issue and if so what do i need to do ?

[AJ M]

This may be a little old, but it might be of use

How to get Contextual Search on Service Portal Record Producers to show up - Support and Troubleshoo...

[dgarad]

Hi @DevtoSME 

you need to perform 2 steps.

1. Create a variable of type custom and select widget Contextual Search - Inline Results under type specifications.
2. Create a new entry in Contextual Search > Record Producer Configuration and you can define which field in your record producer should return the contextual search results.

https://www.servicenow.com/community/itsm-articles/enable-record-producer-search-configuration/ta-p/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564