Contextual search on Short description if knowledge article in Virtual agent

[Abhijit Das7]

Hi Everyone,

My requirement is to contextual search knowledge artticles in Virtual Agent.

I created Search Context and attached to contextual search topic block in virtual agent designer. Currently my issue is it is doing contextual search on complete Article. I want to do contextual search on short description of knowledge article.

Is there way to achieve this?

Thanks 

[Community Alums]

Hi @Abhijit Das7 ,

Please refer the below article for your requirements 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827162

[Abhijit Das7]

Hi @Community Alums 

I have done all the steps , but only problem is that if I type "paper" then it will return all the articles which have paper anywhere in the article body. Where as I want it like it should only return those article which have paper in title of the knowledge article rather than complete article body .

Thanks