Contextual Search Results on record producer

dgarad
Giga Sage

Hi,

 

Based on the keywords entered in the short description .c record producer contextual Search Results(KB article, catalog item)  can we make as below screenshot with the radio button?

dgarad_0-1712134264216.png

 

 

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad
2 REPLIES 2

Service_RNow
Mega Sage

Hi @dgarad 

you need to perform 2 steps.

  1. Create a variable of type custom and select widget Contextual Search - Inline Results under type specifications - This you already did as per your screenshot
  2. Create a new entry in Contextual Search > Record Producer Configuration and you can define which field in your record producer should return the contextual search results.

https://www.servicenow.com/community/itsm-articles/enable-record-producer-search-configuration/ta-p/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564

 

Hope the answer has helped you, please mark the answer correct/helpful. Thank you.

Hi @Service_RNow 

I have not created any widgets this is a mock image . I want to be created as per the mock-up.

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad