Contextual Search Results on record producer
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04-03-2024 01:51 AM
Hi,
Based on the keywords entered in the short description .c record producer contextual Search Results(KB article, catalog item) can we make as below screenshot with the radio button?
If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.
Thanks
dgarad
Thanks
dgarad
2 REPLIES 2

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04-03-2024 01:59 AM
Hi @dgarad
you need to perform 2 steps.
- Create a variable of type custom and select widget Contextual Search - Inline Results under type specifications - This you already did as per your screenshot
- Create a new entry in Contextual Search > Record Producer Configuration and you can define which field in your record producer should return the contextual search results.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564
Hope the answer has helped you, please mark the answer correct/helpful. Thank you.
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04-03-2024 02:02 AM
I have not created any widgets this is a mock image . I want to be created as per the mock-up.
If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.
Thanks
dgarad
Thanks
dgarad