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How to calculate the approval Duration?

I want to calculate how long did it take for an approval to approve the request?Based on that field, we need to do reporting. please help how to calculate the duration?

Ruchi19 by • Mega Contributor
  • 4724 Views
  • 6 replies
  • 1 helpfuls

Field Messages

Hi guys,We are trying to display a message on a field in the incident form (the time_worked field)I have created a Client script with the following script:function onLoad() { g_form.showFieldMsg('time_worked','Please dont forget to fill out your time...

germc by • Giga Expert
  • 3959 Views
  • 2 replies
  • 1 helpfuls

Thoughts on best way to fix a race condition....?

In our Change management we at times have change requests that will have 30+ approvers. We send different approval emails based on the stage that the change request is in. We are running into an issue where the system adds the approval records to the...

DrewW by • Mega Sage
  • 1688 Views
  • 6 replies
  • 0 helpfuls

Resolved! Create multiple incidents from single record producer?

Good morning All,I have a request to create a daily check list for the infrastucture team to track proactive efforts. I built a straight forward record producers that mearly requires a click of the submit button if all is well. If errors, warning, or...

wbmore by • Kilo Expert
  • 2789 Views
  • 5 replies
  • 0 helpfuls

Email Notification for Change Requests

HI,I am trying to get Email Notifications when a change is registered or a change task has been assigned.1.Created users with email and groups with group email id's.2.Created Email Templates and Notifications. Can anyone suggest if Service Now able t...

Requested Item vs. Catalog Task - confused

We're creating our first Service Request in Service Catalog, and I want to make sure I'm not going down the wrong path.I created a Catalog Item, called Software Request, and a graphical workflow called Software Request Workflow, associated with the C...

Integration of ServiceNow with SnapLogic

Hi Guys,I am looking for a walkthrough on how to integrate ServiceNow with SnapLogic tool. What is the basic procedure, what all configurations are needed on ServiceNow side and SnapLogic side.

hemang0811 by • Kilo Explorer
  • 3236 Views
  • 4 replies
  • 0 helpfuls

Add content >> Content Blocks not showing up

When I try to add content to a homepage using the Add Content button, the "Content Blocks" section is blank. I am working in two different instances where one works perfectly fine and the other does not let me add any content blocks. I compared every...

jgerckens by • Kilo Explorer
  • 1651 Views
  • 2 replies
  • 0 helpfuls

Override reference qualifier

I am attempting to create an OnChange Client Script that will change the value of the specific Override Reference Qualifier from True to False. The only trouble I have is the syntax to change this value when a specified condition is true. Below I wil...

Embedding a dynamic table into an email notification

Hi,I am looking to send out a notification that would include data from a recordset. So, in short, I need to have a mail script dynamically create a table and populate that table with the data in the recordset. Here is what I have tried but there is ...

pwright137 by • Kilo Expert
  • 6088 Views
  • 4 replies
  • 0 helpfuls
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