Controls on Quick Incident UI action

Shruti08
Tera Expert

‎04-04-2023 03:35 AM

Hi,

Current situation: when we click on 'Quick Incident' button in an Alert form the incident is created from that alert having few mandatory fields empty(in Incident).

 

To be situation: when we click on 'Quick Incident' button in an Alert form the incident should not be created without those mandatory fields being filled.

In such cases it should redirect user to fill those mandatory fields.

 

Can anyone suggest how to achieve this?

 

Thanks in Advance,

Shruti

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1 REPLY 1

Ratnakar7
Mega Sage
Mega Sage

‎04-04-2023 04:04 AM

Hi @Shruti08 ,

 

You can modify the UI Action 'Quick Incident' to validate the mandatory fields before creating the incident.

Add the following code in the 'Script' field:

 

function onSubmit() {
  var mandatoryFields = ['short_description', 'category']; // Replace with your mandatory fields
  var emptyFields = [];
  
  // Check if mandatory fields are empty
  mandatoryFields.forEach(function(field) {
    if (!g_form.getValue(field)) {
      emptyFields.push(field);
    }
  });
  
  // Redirect to fill mandatory fields if any is empty
  if (emptyFields.length > 0) {
    var redirectUrl = '/incident.do?action=edit&sys_id=-1&';
    redirectUrl += emptyFields.map(function(field) {
      return 'sysparm_field=' + field;
    }).join('&');
    gs.addInfoMessage('Please fill in the mandatory fields before creating the incident.');
    action.setRedirectURL(redirectUrl);
    return false;
  }
  
  return true;
}

 

 

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Thank you!

Ratnakar

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