UI Action Redirect to Portal - Pass caller_id to portal form requested_for where default exists

[jlaps]

I am creating a context list ui action to create a hardware request from an incident record. I have it correctly opening a new tab to the correct form, but I am trying to pass the caller_id from the incident into the requested_for variable on the form. However, this form uses a default value for requested_for (whomever the current user is).

Is there a way to override this default value when doing this?

function do_it() {
var callersysid = g_form.getValue("caller_id");
var url = "https://elementcorp.service-now.com/esc?id=sc_cat_item&sys_id=df1e87ebdbdab5942620230bd39619d0" + "&sysparm_query=requested_for=" + callersysid;
top.window.open(url,);

}

[Ankur Bawiskar]

@jlaps 

use onLoad catalog client script to grab and populate.

It should work if you are not making that variable readonly at variable config level.

function onLoad() {
    var url = top.location.href;
    var caller = new URLSearchParams(url).get("sysparm_query");
    g_form.setValue('requestedForVariable', caller);
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@jlaps 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@jlaps 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.