I have a requirement where Secondary alerts should not close automatically when the Primary alert is closed, but this needs to be applied only for one specific source.I understand that modifying the Event Management properties can control this behavi...

Hi all, We have below scenario:We are receiving new event with some payload which is going to create alert, and same details we are using in Incident description - this is done via alert management rule and Create incident subflow.Later when a closin...

Hi all, I can see an information banner on alert form - "To see Affected Install Base Items, click Refresh Affected Install Base Items". This banner is visible on the Alerts where CI is bind. I'm not able to identify where this is configured like - i...

Hi all,I need some guidance and steps to automate the process of creating Service Request from a predefined catalog item by taking required values from an alert.I'm trying to use Alert management rule and sub flow for this. So please help me by shedd...

Hi all,I want add script for conditions of Lookup record action.For example I want to lookup a record from em_alert table wherein the alert's description contains some value from additional information of input record.Please help me with the solution...