Conversation starting when a notification is sent on Teams
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08-13-2024 09:37 AM
Hello!
So I have a problem that when I use an action on a notification that is sent via the Teams integration, the bot starts a chat and if the user doesn't click on the button, the bot ends the conversation after a while, but our user gets confused since he hasn't started any conversations with the bot.
Is there a way I can disable this conversation start from happening? We have a few other native notifications thar show options for the user (INC commented, you can click and send a comment on it) and they dont start conversations with the bot.
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