copy a string value to a reference field

Snow Dev5 · ‎07-02-2020

Hi SNOW Dev,

Is it possible to assign a string value to a reference field? For example,assignment group is a reference field, and I'd like to assign "Team Acme" (String) to an assignment group field like the below.

assignment_group = "Team Acme"

I tried it but didn't work. Thank you in advance.

Dhananjay Pawar · ‎07-02-2020

Hi,

Check below script.

var gr = new GlideRecord('incident');
gr.addQuery('number','INC0010111');
gr.query();
while(gr.next()){
var str_value=gr.description;
gs.print(str_value);
gr.assignment_group.setDisplayValue(str_value);
gr.update();
}

Result -

Note - Make sure your string value should be present in Group table.

Mark correct/helpful based on impact.

Thanks,

Dhananjay.

View solution in original post

MrMuhammad · ‎07-02-2020

if you are using business rule then try one of the below.

current.setDisplayValue('assignment_group', 'Team Acme');

or

current.assignment_group = 'Team Acme';

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

Regards,
Muhammad

Snow Dev5 · ‎07-02-2020

I tried both ways.

It looks like it doesn't work because the types are different. Thanks.

MrMuhammad · ‎07-02-2020

try adding Database group manually in the assignment group field and see if you can add that.

I tried different ways and all working fine for me.

Regards,
Muhammad

Snow Dev5 · ‎07-02-2020

I tried both ways, but no luck.