Copy all worknotes from incident on the worksspace

[Chandler2]

Hi All,

I want to copy all worknotes from Interaction to Incident when user clicks Create incident on the worksspace view.

Now, there are multiple Create Incident on Interaction table but I am taking the one which has "Workspace Form Button" as true.

There is a line of code:

inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number); // This seems to be working fine

Now I added below line so I can copy all the worknotes but it doesn't work

I would like to append it to the above entry itself but it is not doing anything at all.

inc.work_notes = current.getJournalEntry(-1);  //What is the issue here?

I also tried     inc.work_notes = current.interaction.getJournalEntry(-1);  // This one also doesn't work

Please suggest the reason.

[Robbie]

Hi @Chandler2,

Have you tried:

inc.work_notes = current.work_notes.getJournalEntry(-1); 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Chandler2]

Yes, I tried this as well. It doesn't do anything.

[Chaitanya ILCR · Accepted solution]

Hi @Chandler2 ,

I have updated the Create Incident UI action and tested it's working for me try this out

inc.work_notes = current.work_notes.getJournalEntry(-1)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chandler2]

Yes, I tried this as well. It doesn't do anything.

inc.work_notes = current.work_notes.getJournalEntry(-1);

Didn't make any difference.