Worknote/Additional comments are not visible on single incident record

[Dk nov]

Hi All,

There is one incident record which doesn't show any work notes/comments Activity in Production instance while same incident I did xml transfer to development instance, and I see work Notes there. 

I clicked on Filter activity (funnel icon) on Notes to show all the fields, but it didn't help.

sys_Journal_field table shows work notes for this incident. How do I bring activity notes for this incident?

[glideFather]

Hi @Dk nov,

have you tried switching views?

And eventually check the Form Design / Form Layout (as per your preferences)?

Let me know about the view(s)..

EDIT: screenshots added.

[Dk nov]

@glideFather - Yes, I did and it's not visible there too!

[glideFather]

@Dk nov and when you replicated it to another instance, is the view and form layout the same?

[glideFather]

Then it seems to be ACL - check the ACL on incident table, whether there was not any recent update (sort the list of ACL by updated on and review it from the top)