Worknote/Additional comments are not visible on single incident record
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08-22-2025 12:34 PM - edited 08-22-2025 12:38 PM
Hi All,
There is one incident record which doesn't show any work notes/comments Activity in Production instance while same incident I did xml transfer to development instance, and I see work Notes there.
I clicked on Filter activity (funnel icon) on Notes to show all the fields, but it didn't help.
sys_Journal_field table shows work notes for this incident. How do I bring activity notes for this incident?
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08-22-2025 12:39 PM - edited 08-22-2025 12:44 PM
Hi @Dk nov,
have you tried switching views?
And eventually check the Form Design / Form Layout (as per your preferences)?
Let me know about the view(s)..
EDIT: screenshots added.
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08-22-2025 12:42 PM
@GlideFather - Yes, I did and it's not visible there too!
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08-22-2025 12:45 PM
@Dk nov and when you replicated it to another instance, is the view and form layout the same?
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08-22-2025 12:46 PM
Then it seems to be ACL - check the ACL on incident table, whether there was not any recent update (sort the list of ACL by updated on and review it from the top)
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */