copy attachemnet in scoped application

[deepak50]

Hi,

I am working on a scoped application and need to copy attachments from case record to incident record.

I tried GlideSysAttachment.copy() and GlideSysAttachment.writeContentStream() methods in script include but these are not working.

Both of these methods are working If I write the same code in background script.

Is there a way to copy attachments from one record to other in scoped application.

Thanks

Deepak

[deepak50]

Hi,

Yes sysIds are correct. I hardcoded sysIds in function , still this is not working. I also tried to get sysIds from Case and Incident number using Gliderecord API and pass in function , it also did not work.

I am calling this script include function from Inbound Email Action, As I checked in logs this script include method is executed with correct input but attachments not copied.

While I call this function from background script , It is working . It is copying attachments from case to incident record.

[asifnoor]

I think there should be some warning or error in your system logs. Kindly check.

If possible share the complete inbound action that is running this code.