Copy attachments from an RITM request to the sys_approval_approver table

Peter Williams
Kilo Sage

good day, 

i have a business case here.

When a user submit a catalog item, it will create an RITM request with an attachment but if the user forgets to attach and item, i would like to have the ability for the user to attach the document onto the open RITM request and then have that attachment to appear for the Approver in the email.

 

ex.

the item highlighted is a newly attached Doc

PeterWilliams_0-1723816242383.png

 

i want that doc to now appear for the approver here:

 

PeterWilliams_1-1723816284742.png

 

i tried business rules on the sc_req_item table and sys_attachment but nothing seem to work and i am stuck here

 

PLEASE HELP...

 

 

10 REPLIES 10

i already have this in place, it doesnt add the attachments to the approve tab at the top