copy catalog task activities to ritm

jameshamptontp · ‎06-02-2016

Is there a script available that copies the worknotes entered on a catalog task back to the parent RITM record? We are using the RITM record to provide status back to the users via the portal.

Chuck Tomasi · ‎06-02-2016

Hi James,

Nothing out of the box, but you could create a business rule that does this easily enough.

Name: Copy task work notes to RITM

Table: Task (sc_task)

Insert: checked

Update: checked

When: After

Advanced: checked

Condition: Work notes Changes (or in the condition field: current.work_notes.changes())

Script:

(function executeRule(current, previous /*null when async*/) {


   var gr = new GlideRecord('sc_req_item');

   if (gr.get(current.parent)) {

       gr.work_notes = current.work_notes;

       gr.update();

   }

})(current, previous);

You said work notes. Change to 'comments' where appropriate if that's what you meant.

View solution in original post

Chuck Tomasi · ‎09-29-2016

Try

if (gr.get(current.request_item))

instead of current.parent on line 4.

Joshua Cassity · ‎09-29-2016

No Bueno.... still not working for me.

Joshua Cassity · ‎09-29-2016

Anything to do with these fields being journal fields?

Chuck Tomasi · ‎09-29-2016

No, it will still detect the condition Work notes changes.

Did you turn on business rule debugging and see if it is meeting the condition?

System Diagnostics> Debug Business Rule (details) and then try again and observe the output at the bottom.

Debugging Tools Best Practices - ServiceNow Wiki

Joshua Cassity · ‎09-29-2016

Didn't even know that was an option existed.. cool beans. I enabled this and it seems to be firing (if I'm reading this correctly).. just not pushing the values around.