copy catalog task activities to ritm

jameshamptontp · ‎06-02-2016

Is there a script available that copies the worknotes entered on a catalog task back to the parent RITM record? We are using the RITM record to provide status back to the users via the portal.

Chuck Tomasi · ‎06-02-2016

Hi James,

Nothing out of the box, but you could create a business rule that does this easily enough.

Name: Copy task work notes to RITM

Table: Task (sc_task)

Insert: checked

Update: checked

When: After

Advanced: checked

Condition: Work notes Changes (or in the condition field: current.work_notes.changes())

Script:

(function executeRule(current, previous /*null when async*/) {


   var gr = new GlideRecord('sc_req_item');

   if (gr.get(current.parent)) {

       gr.work_notes = current.work_notes;

       gr.update();

   }

})(current, previous);

You said work notes. Change to 'comments' where appropriate if that's what you meant.

View solution in original post

Joshua Cassity · ‎09-30-2016

The weird part is that with the rules off the RITM does mark itself in a Closed Complete state when the task is closed but with them on.. that behavior is somehow disrupted.

I guess I just assumed that was OOTB behavior to close the RITM when all the tasks were closed. So we'd need to write an extra business rule to do this.. very odd.

Chuck Tomasi · ‎09-30-2016

It may be OOB. I just cannot find it on my instance. That doesn't mean I've mucked it up pretty good and it's time for a reset.

Joshua Cassity · ‎10-07-2016

We've put in a HI Incident to see what the issue is. They believe it's an ordering issue of scripts being fired but when we know I'll share it here for everyone's benefit.

Joshua Cassity · ‎10-11-2016

After much ado and gnashing of teeth it was a simple fix that had both us and the HI folks stumped for a while... lol.

Changed the order of the new business rules high enough so that they happened last. In our case, 1200.

Ritu2 · ‎12-09-2020

Thanks Chuck ...this post is really old but Gold.

helped me too 🙂