Copy Change doesn't always copy the change

[mah1]

Washington DC Patch 4

We have noticed that there are some changes that we can't copy. That is, for some changes, when Copy Change is selected nothing appears to happen; the change is not copied.  This doesn't happen for all changes. We tried comparing changes where Copy Change is successful with changes where Copy Change doesn't do anything but didn't really find anything that would explain this behavior.

Looking for suggestions on how to troubleshoot this... 

As far as I can determine, our Copy Change is OOB.

Thank you!

[mah1]

We have the same setup in our instance. Our Copy Change UI action for Global app which appears on the form context menu has multiple items listed on the Versions tab. I have compared the both Copy Change UI actions with what I found on my PDI and they match.

[Dr Atul G- LNG]

Hi @mah1 

Try to update the change plugin once as might be old version.of change plugin is not fully compatible with change plugin.

[mah1]

From what I see in Application Manager, the change management plugins are all up-to-date. There are no plugin updates available for change management in Application Manager.

[Dr Atul G- LNG]

Hi @mah1 

Then might be some other issue. Better log a Now support case.