Copy Email Subject and Attachments from Email to a Servicenow Incident using SNOW outlook Add In

[vivek72]

Hi,

We have enabled Serivcenow Outlook Add in and currently trying to create incidents in Servicenow.

Req. is that the Incident created in ServiceNow from Outlook should contain email subject and attachments from email.

I have gone thorough below link and understand the basics arund this integration but not sure how to copy subject an attachments to Incident.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864740#:~:text=Integrate%20w....

Please let me know if anyone has worked on similar requirements.

Thanks,

Vivek

[SoniaShridhar13]

@vivek72 Hi! You can start with https://www.youtube.com/watch?v=b_l5pOHKmVY

Please mark it helpful if it helps

Thanks,

Sonia

[vivek72]

Hi Sonia,

Thanks for replying, this is indeed a good concept to learn but unfortulately not helping in my requirements here.

What we want is to create case from email , copy subject and attachment from email to a ServiceNow Incident.

After enabling Outlook Add in in Servincenow, we get OOB Create Incident Widget which users will click from Outlook, now when they click Create Incident button, from current email, we need current email attachment and current email subject to be autopopulated in Incident view. 

Then users will click Submit button to create an Incident in Servincenow.