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04-02-2025 05:07 AM
Hi,
I am trying to Copy some Fields from change form to change task form , i have seen OOB com.snc.change_request.copy.rl.change_task.attributes -List of attributes (comma-separated) from Change Task (change_task) related list that will be copied from the originating change.
But this is not working and also i am unable to find where this property has been used
I wrote business rule and able to achieve the requirement , but BR works only after saving the form i need to do this Onload .
Solved! Go to Solution.
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04-02-2025 05:54 AM
Thank you for marking my response as helpful.
The property logic should work fine.
The copy logic works when you copy 1 CHG to another CHG, it will copy all change tasks etc and it will then use that property to determine which fields to be copied from CHG to CHG Task.
Everything happens in this script include "ChangeUtilsSNC" and this script include uses that property
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-02-2025 05:47 AM
@Ankur Bawiskar ok i will proceed with BR , but any idea why that OOB property is not working i tried that before writing BR
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04-02-2025 05:54 AM
Thank you for marking my response as helpful.
The property logic should work fine.
The copy logic works when you copy 1 CHG to another CHG, it will copy all change tasks etc and it will then use that property to determine which fields to be copied from CHG to CHG Task.
Everything happens in this script include "ChangeUtilsSNC" and this script include uses that property
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader